Back
Grievance Response Rate
Percentage of grievances received through formal mechanisms that were acknowledged and addressed within the defined response timeframe.
Scope Note: ESRS S1-17, S2-11; GRI 2-25, 2-26; UN Guiding Principles Principle 31.
Allowed Unit, Aggregation Method, Improvement Direction
| untp:allowedUnit | P1 |
| untp:aggregationMethod | average |
| untp:improvementDirection | higher |
Broader Concept: metrics:governance